The Calgary dentist problem.
There are around four hundred dental clinics in Calgary metro. Most want your insurance card by Tuesday and your loyalty by Friday — but rotate a different dentist through your chair every six months until you stop coming back.
That model works for the clinic. It does not work for the patient. Continuity is what lets a dentist notice the small change before it becomes the expensive change.
Downtown Dental is built the other way: two dentists, one chair you'll recognise, and a treatment plan that gets longer each time you visit — not shorter.